FAQ

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?
Standard shipping takes 7-14 business days. You will receive 
a tracking number once your order has shipped.

DO YOU OFFER FREE SHIPPING?
Yes! We offer FREE shipping on all orders over $50.

CAN I TRACK MY ORDER?
Yes! Once your order ships, you'll receive an email with a 
tracking number. Use it on our Order Tracking page.

WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. Items must be 
unused and in original packaging. Email us at 
support@zumibaby.com to start a return.

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
Contact us immediately at support@zumibaby.com with your 
order number and photos of the damage. We will send a 
replacement for free.

HOW DO I CANCEL MY ORDER?
Orders can be cancelled within 12 hours of placement. 
Email us at support@zumibaby.com as soon as possible.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and other secure 
payment methods available at checkout.

HOW CAN I CONTACT YOU?
Email: support@zumibaby.com
Response time: Within 24 hours (Monday-Friday)